We pride ourselves on offering the highest levels of service and professionalism possible and it is this vital ingredient that has made us the success we are today.
We recognise that your Critical Illness Policy will be one that you have given a lot of thought. With that in mind we make it our goal to guide you through the various Critical Illness Policies available to make sure that the Critical Illness Cover you eventually choose best suits your needs and financial circumstances.
Our advice is based not only on the UK's leading sourcing software but also our broad industry knowledge and provider contacts.
We will explain our services to you and give you a copy of our Initial Disclosure Document
We will carry out a factfind in order to gather information on your financial circumstances but also to
note your Critical Illness needs and preferences. When making a Critical Illness Policy recommendation, we always consider both your budget and the comprehensiveness of the policies available.
We will make our recommendation to you both verbally and in writing. In addition to this we will provide you with a list of all other products that were discounted and an explanation as to why we felt that they were unsuitable.
Provided you are happy and wish to proceed to application we will first of all issue you with a full personalised product recommendation letter. We will assist you to complete the Critical Illness application.
Once the Critical Illness Application has been submitted we will monitor the case on a continual basis
and keep you informed at all times as to the progress of the application.
Unexpected delays can sometimes occur. If they do we will resolve them as quickly and efficiently as possible.
Once your policy acceptance terms have been issued we will read through them with you to make sure that the terms offered are those which you applied for
and that you are happy with the terms.
We will show you how to protect yourself against accident and redundancy, life assurance, critical illness and income protection taking into account any provisions you may already have.
When you entrust your personal information to us we will treat this information as private and confidential.
We may, from time to time, contact you about additional services which may be of interest to you. If you do not want us to do this please tell us.
We encourage feedback. If we have not met your expectations we would like you to tell us so that we may be given the opportunity to rectify the problem. Good feedback helps us stay focused but bad feedback enables us to learn from our mistakes and provide a better service.
Price Promise
We promise to match or beat any like for like critical illness quotation. Evidence of the quotation is required.